Return & Exchange Policy

At Yugarchaw, we want you to feel confident in every purchase. If your order is not suitable, you may request a return or exchange in accordance with the guidelines below.

Return Period

Return or exchange requests must be submitted within 7 days of delivery. Please contact us before sending any item back. Products returned without prior approval may not be accepted.

Eligibility

To be eligible for a return or exchange, items must:

• Be unused and in their original condition
• Include all original packaging, tags, and accessories
• Be safely packed to prevent damage during return shipping
• Not be marked, altered, washed, assembled, or damaged after delivery

For hygiene and safety reasons, certain items may not be eligible for return once opened or used.

Damaged or Incorrect Items

Please inspect your order upon delivery. If an item arrives damaged, defective, or different from what you ordered, contact us as soon as possible with your order details and clear photos of the item and packaging. We will review the issue and arrange an appropriate solution, which may include a replacement, exchange, or refund.

Exchanges

If you would like to exchange an item for another product, please contact us within the return period. Exchanges are subject to product availability. If the replacement item has a different price, the price difference may need to be paid or refunded.

Return Shipping

Unless an item is damaged, defective, or incorrectly supplied, return shipping costs are the customer’s responsibility. We recommend using a trackable delivery service, as Yugarchaw cannot be responsible for items lost or damaged during return shipping.

Refunds

Once the returned item has been received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be issued to the original payment method. Processing times may vary depending on the payment provider.

Original shipping charges may be non-refundable unless the return is due to an error on our part or an item arrived damaged or defective.

How to Request a Return

To request a return or exchange, please contact us with:

• Your order number
• The name of the item
• The reason for the request
• Photos, if the item is damaged or defective

We reserve the right to decline returns that do not meet the conditions outlined in this policy. This policy may be updated from time to time to reflect changes in our products and services.